Our Quality Certifications


ISO Certification of International Banking (IB) and International Business Units (IBUs) in Cyprus

We are the first Bank in Cyprus to attain the revised ISO 9001:2015 certification for all its IBUs and ILUs across Cyprus.

Our commitment to the highest quality of service and client satisfaction has been independently reassessed in September 2017 by the Cyprus Certification Company.  It has once again confirmed the compliance of the Quality Management System which is applied at Bank of Cyprus International Banking (IB), in accordance with the requirements of the revised Standard ISO 9001:2015.

About ISO

ISO 9001:2015 certification is an important milestone for the Bank of Cyprus International Banking (IB), the International Business Units (IBUs) and the International Lending Units (ILUs), validating the commitment to deliver the highest quality of service that our clients have come to expect. The implemented quality management system provides clients the assurance that the IB and the IBUs/ILUs will maintain their long tradition of developing and providing products and services of the highest quality including the notion of risk (risk – based approach) and of assessing the effectiveness of actions taken.

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