Replace your old device with Digipass SMS or APP
Aiming to offer our customers convenience and enhanced security in performing electronic transactions via 1bank and taking into consideration the European Union regulations and guidelines on regulatory technical standards for stronger customer identification, we have introduced two new Digipass security methods, namely SMS & APP which are used to confirm the authenticity of transactions through 1bank Digital Channels.
Therefore, the use of the old Digipass security devices (Go3, 550, 320 as shown in the table below) will be terminated as from 13 September 2019.
For Frequently Asked Questions (FAQs), click here.
How do I acquire one of the new Digipass security methods, SMS & APP?
As a Digipass security device holder (GO3, 550, 320), you can easily acquire one of the new Digipass SMS or APP via Internet Banking by selecting Settings > Digipass Management > Apply for New. Once you have completed your purchase of the Digipass, you may activate it by selecting Settings > Digipass Management > Activate/Switch Usage. Both actions require the use of your current Digipass device.
If you are a holder of a Digipass security device Go3, you are advised to acquire the SMS Digipass.
If you are a holders of the Digipass 550 or 320 and use them to send instructions via fax and/or to generate passcodes for login to 1bank, you are advised to acquire the Digipass APP. Alternatively, if your Digipass 550 or 320 is not used for either of the above actions, you may acquire the SMS Digipass.
If you have lost your current Digipass security device or if your device is out of order, in order to acquire one of the new Digipass SMS or APP, you will need to visit one of our Branches and complete the application form.
Click here to replace your old Digipass security device today and get one of the new Digipass SMS or APP to ensure the continuation of your online banking transactions.
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